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When we opened our web site/on-line
store, we made a commitment to provide the same level of high quality and
service that our company has been known for since being founded in
1987.
In order to ensure that we meet the
expectations of our customers, we are voluntary participants in the Yahoo!
Merchant Rating program. Through this program, our customers have the
opportunity to rate our products and services. We are proud to have received
the Top Service
 designation, which is only awarded to merchants with an
outstanding record of customer service. In fact, nearly 80% of our customers
that have provided feedback gave us an excellent rating (5 stars out of a
possible 5), and our average rating is 4.44 on a scale of 1 to 5.
Here is what
our customers were saying about us when we opened our on-line
store:
| Order
# |
Rating |
Comments |
| 593 |
Good (4
Stars) |
Very
happy the way things went |
| 643 |
Excellent (5 Stars) |
It was
easy to place the order. Especially appreciated was the follow up phone contact
and confirmation process. Thank you!! |
| 644 |
Excellent (5 Stars) |
Great,
fast service. A pleasure to do business with. |
| 650 |
Excellent (5 Stars) |
When I
called to ask a question about my order, the man I talked to was very polite
and very helpful!! I really am impressed with the products I received from you!
Thank you and I will definitely order from you again!! |
| 652 |
Excellent (5 Stars) |
Although
there were a few minor problems, I gave them an "excellent" rating because of
the way they went out of their way to correct them promptly. Very good people
to work with! |
| 662 |
Excellent (5 Stars) |
Order
was complete and thorough. no problem with delivery or invoicing. Thumbs
up. |
| 676 |
Excellent (5 Stars) |
Got
exactly what I wanted in a timely fashion. |
Here is what
our customers are saying about us now:
| Order
# |
Rating |
Comments |
| 21245 |
Excellent (5 Stars) |
I was
delighted to find their excellent web site for the first time. I was in need of
some supplies before NY Eve and they gave the order special attention and got
me the goods when I needed them. It was excellent service supported by
individual attention from the head of the Federation. |
| 21216 |
Excellent (5 Stars) |
Extra-emely great service. Will continue to get products from
them. |
| 21129 |
Excellent (5 Stars) |
Thanks
for the prompt service and quality selections. I built a handmade shuffleboard
table, and needed a good source for accessories, you guys are it, for sure.
Thanks again... |
| 21060 |
Good (4
Stars) |
We will
Buy again. Thank You! |
| 21027 |
Excellent (5 Stars) |
I
submitted my order and received it in two days. I can't complain about the
service I received. |
| 21022 |
Excellent (5 Stars) |
Way out
here in Hawaii, I expected the order to take weeks for the Shuffleboard
Federation to complete - even though I had commented that I would pay extra for
other than the ground based delivery services that were assumed. Imagine my
delight when within days I had received my rather modestly priced order!
|
| 20994 |
Excellent (5 Stars) |
The
representative was extremely responsive to my questions, providing immediate
and helpful feedback. This is what customer service is about. |
| 20736 |
Excellent (5 Stars) |
Great
Service |
| 20665 |
Excellent (5 Stars) |
Without
a doubt the very best on-line purchase experience I've had. This company is a
definite credit to e-commerce. 100% accuracy with the order and a delivery that
was almost unbelievably fast, 2 days! I look forward to doing business with
them again. |
| 20633 |
Excellent (5 Stars) |
A small
order placed through Internet, quick e-mail confirmation, two day delivery, and
a follow-up phone call to assure that everything was OK. Who could ask for
more? |
| 20598 |
Excellent (5 Stars) |
I am
very satisfied with The Shuffleboard Federation personnel, products and
shipping schedules. |
| 20595 |
Excellent (5 Stars) |
I had
ordered the wrong item, but when I contacted them, they
advised me which item I needed to order, placed the order, and handled the
return of the incorrect product for me, all within 2 days. |
| 20560 |
Excellent (5 Stars) |
The
order was correct and came as fast as if I had made a phone order. The product
was all that I expected. I will order (from) the Shuffleboard Federation again
when the need arises. |
| 20558 |
Excellent (5 Stars) |
Great
company, very responsive, good service, good delivery, followed up via email to
assure satisfaction. VERY IMPRESSED. |
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Customer Service Hotline 
Order Online or call us toll free at 1.866.382.8955 or 248-437-3600 (outside North America) FAX: 248-437-2022