South Lyon, MI 48178
800-380-9300 fax 248-437-2022
Returns, Order Cancellation, Warranty and Damaged Shipment Info
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Returns and Order Cancellation
Policy All accessory products are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Call us toll free at 800-380-3033 to arrange the return. No returns shall be accepted unless you call us first and receive a return authorization number. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items, less shipping charges All sales of Shuffleboard Tables are final, due to the specialty nature of this product. All Shuffleboard Tables sold through or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we shall repair or replace, at our option, the affected item. We reserve the right to charge a minimum 25% restocking fee on any shuffleboard tables we agree to accept back for return. You are responsible for all charges incurred returning unwanted items as well as the freight charges for the original shipment and the freight charges for the returned items. The returned item(s) must be packed in original or identical packing as it was received. Prior to shipping the return, you must contact customer service for a return authorization number. Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivery. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the carrier to process an inspection and claim. Shipping time for most items is as follows. Accessory products are generally shipped within one business day from Piqua, Ohio and/or South Lyon, Michigan. Allow up to five business days transit time thereafter. Shuffleboard tables are generally shipped in three to four weeks from Hillside, NJ or Richland Hills, TX. Allow up to five business days transit time thereafter. You will be contacted in the event of any shipping delays. Warranty Information All accessory products are backed by a 30 day money back guarantee. If you are not satisfied with any accessory product, for any reason, you may return it within 30 days with no questions asked. Simply call us at 800-380-3033 to arrange the return. No returns will be accepted unless you call us first and receive a return authorization number. We further warranty all products against manufacturers defects for a period of one year. If you feel any product purchased from The Shuffleboard Federation is defective, please contact us immediately at 800-380-3033. We will repair or replace, at our option, any such items. Damaged Shipments It is the customers responsibility to check for damage prior to accepting delivery. Do not sign any freight delivery receipt(s) until you have thoroughly inspected all crates/packages for possible damage while the driver is present. If there is any visible damage, it must be indicated on the carrier delivery receipt at the time of delivery. Any concealed damage must be reported to the carrier immediately. |
